Shipping Policy

We ship orders internationally and aim to make the delivery process as simple and transparent as possible.

Order Processing Time

All orders require 3–7 days for processing and preparation before they are shipped.

Processing includes order verification, preparation, quality checks, packaging, and fulfillment.

Please note that processing time is separate from shipping transit time.

Shipping Time

After your order has been processed and shipped, the estimated delivery time is approximately 7–15 days.

Therefore, the estimated total time from placing your order to delivery is approximately 10–22 days, depending on the destination and circumstances affecting transportation.

These timeframes are estimates and are not guaranteed delivery dates.

International Shipping

We ship to customers in many countries around the world, including the United States, countries throughout Latin America, Europe, and other international destinations where shipping is available.

Shipping availability may vary depending on the destination, local regulations, carrier restrictions, customs requirements, or other circumstances beyond our control.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, VAT, customs fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are not included in the product price or shipping cost and may be the responsibility of the customer.

Customs policies vary from country to country. We recommend checking your local customs authority for additional information before placing an international order.

Shipping Delays

Delivery times are estimates and may be affected by circumstances beyond our control, including:

• Carrier delays

• Customs processing

• Weather conditions

• Holidays

• Incorrect or incomplete shipping information

• Transportation disruptions

• Government restrictions

• Other unforeseen circumstances

We are not responsible for delays caused by carriers, customs authorities, or events beyond our reasonable control.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If an order is returned because of an incorrect or incomplete address provided by the customer, additional shipping costs may apply to resend the order.

Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, or the local carrier.

If you believe your package has been lost or there is another delivery issue, contact us at ttheemiloo@gmail.com with your order number and tracking information so we can review the situation.

Contact

If you have questions about shipping or your order, please contact us at:

Email: ttheemiloo@gmail.com